FAQs

If you have an item of lost property, please contact our email: brian@moveexeter.com or the “Move Exeter” Instagram/Facebook page with a description of the missing item, date of the event, contact details and any other relevant information. The venue will check and if the item can be located will be in contact to arrange for you to collect the item.

Move holds items of lost property for a maximum of one month. After this, the item will be donated to a local charity. Items such as passports and ID’s etc. are handed to the relevant authorities if not collected within the time frame.

The venue provides a cloakroom and charges £2 per item.

If you are bringing a bag bigger than a ladies handbag and items such as bike helmets, backpacks, suitcases, etc, we request that these are left in the cloakroom.

Please be aware that no items will be given out from the cloakroom without the matching ticket being presented. If you have lost your ticket you will be asked to wait until the end of the event to collect your belongings.

Cover your rude bits & wear your raving shoes!

All customers who look under the age of 25 will be required to provide ID when purchasing alcohol.

If you are under 18 you are committing a criminal offense if you attempt to buy alcohol and you may be ejected without a refund or held until a responsible adult can come and collect you.

People over the age of 18 found purchasing drinks for those not of legal age will be ejected without a refund.

Only acceptable forms of proof are accepted. These are listed in the ID policy.

Move takes a zero tolerance policy towards drugs in relation to possession, dealing or using. Anyone found with drugs on their person will be ejected without a refund.

If you have a complaint about the venue or event please speak to a member of security who will try to assist and in turn, if necessary, contact a duty manager immediately during the show to try and resolve the issue.

Any complaints after an event should be sent in writing (via email) directly to brian@moveexeter.com

Some shows will contain strobe lighting or smoke effects. Should you have any concerns please contact us prior to arrival or speak to a member of staff on the night.

Please be aware that there will be high sound levels during shows and you may be subject to continuous sound levels that may cause potential damage to hearing. Earplugs are available on the bar should they be required.

The venue operates a neighbour friendly policy, when leaving the venue please make as little noise as possible.

Once you have entered a venue there will be no pass outs and no re-admittance. Should you leave the venue for any reason you will not be readmitted and no refund will be given.

We discourage bringing medication to either of the venues; however we do understand that for some people this is a necessity. Therefore should a person attend a show with prescription drugs the following applies:

A sealed package of prescribed medication of a small quantity is permitted providing that the person’s name is on the label. A prescription for the medication if possible should be brought with you if possible.

Any person with items that are deemed unidentifiable / not in the original packaging or of a large quantity will be asked to speak with the medics on the night who will assess the situation and the items may be removed until after the show and held in the medical room where they can be accessed if required.

Please be aware that security or the medic may request evidence on entry. You may also be requested to speak with the duty manager.

A person who intends to bring into a venue medical sharps will be asked to discuss their usage with the duty manager & the venues medical staff, in a private area, to ensure that their condition requires immediate access to these items and to also ensure the customer is aware of how to locate and access an area whereby they can administer the required treatment without any concern.

In line with the law, Move is a non-smoking venue. Smoking is not permitted in any area within the venue. A smoking area will be provided on all events. The location is at the entrance of our venue, usually marked by the barriers. Those found to be smoking inside the venue are at risk of being ejected without a refund.

Age restrictions vary for each event at Move. Age restrictions for each event can be found on the individual event listings on our website, as well as on our ticketing partners’ sites, and on your tickets.

All club events are strictly over 18s, and most events allowing under 18s require an adult to be in attendance, so please read the information displayed on each event carefully before booking.

We accept two forms of government issued photographic ID — a valid driver’s license (full or provisional), or a valid passport, in both instances these must be the original hard documents, Photographs of ID will NOT be accepted. Citizen cards will NOT be accepted.

Any ID found to be fraudulent will be confiscated and passed over to the police. Please note that ID does not guarantee entry.

Move maintains a strict Zero Tolerance policy for harassment of all kinds. Move is intended to be a safe space to enjoy music, art, expression and culture. If you see or experience any unwanted attention, contact, bullying, harassment, or behavior of any kind that makes you uncomfortable, please speak out and notify our staff immediately. You’ll be taken seriously, and will be able to speak in a safe and private space.

Our staff are trained to remove anyone engaging in harassment, hatred or discrimination of any kind, including: sexual harassment, acts of aggression, racism, misogyny, transphobia, homophobia, religious bigotry, agism.

If you would like to share feedback or report an experience related to harassment at our venue, please email brian@moveexeter.com and we will get back to you as soon as possible.

To ensure the best experience possible for all of our customers, we don’t allow filming using iPads or tablet devices during any performances, and customers who persist may be asked to leave the venue.

We also do not allow professional cameras (with large or detachable lenses), video cameras or tape recorders in the venue. If you are found to have these with you on arrival, you’ll be asked to either take them back to somewhere safe, or to deposit them at the cloakroom. Small compact cameras are allowed unless specified on the day of the show.

If you would like to join our exciting team, drop us an email with a cover letter and CV attached to brian@moveexeter.com

You can find an ATM within a one minute walk from our venue at the nearby Spar.

Unfortunately due to the age and layout of our building, access to the main floor is via steep stairs, making access limited for customers with mobility impairments.

Yes, please fill out the form located on our “VENUE HIRE” page or email brian@moveexeter.com with your request.

Yes, in some instances this may be possible, please email brian@moveexeter.com with your request. Please be aware, for any shows held direct at Move via an external promoter you will have to contact them directly.

Move has official outlets for all in-house events on the following platforms: FATSOMA, FIXR

If you find tickets listed on other platforms please check with us via brian@moveexeter.com or the promoter to check if this ticket vendor is legitimate.

Move is not responsible for any fraudulent tickets bought outside of our listed official ticket vendors above.

Move can only guarantee tickets are legitimate if purchased through our official vendor list, using a third party ticket resale platform is done so entirely at your own risk, Move will not be able to assist you should you purchase a ticket from said platforms (ie. TicketSwap).

Booking & delivery fees are non refundable in all instances.

Move reserves the right to open and close the sale of tickets for events without prior notification or warning.

Tickets remain the property of the Promoter and constitute a personal license to you, which can be withdrawn and admission refused at any time prior to an event.

Your ticket is issued subject to the terms and conditions of the Promoter and/or particular event. Promoters and event managers have the right to refuse admission to any event.

All Tickets purchased by you must be for personal use. If any re-sale (or attempted re-sale) of tickets is made in contravention of any law or our policies we may cancel such tickets. You are not permitted to combine a ticket with any hospitality, travel or accommodation service, merchandise and/or any other such package.